Much business communication, especially from managers, is about trying to get staff to help, lead or support planned projects. The ability to win people over is valuable. TNT: While your job isn’t that one of the manager, you are partly manager of the workforce. You also need to try to get staff to help, lead and support your plans. Body language How one person touches another communicates a great deal of information: Is a grip gentle or firm, and does one hold the other person on the back of the upper arm, on the shoulder, or in the middle of the back.
Is the gesture a push or a tug? Is the touch closer to a pat, a rub, or a grabbing? People have different areas of personal intimacy, and this refers not only to the sexual dimension, but also the dimension of self control. Many adolescents are particularly sensitive to any touching that could be interpreted as patronizing or undue familiarity. Even the angle of one’s holding another’s hand might suggest a hurrying or coercive implicit attitude, or on the other hand, a respectful, gentle, permission-giving approach. TNT: Adapting communication techniques to audience requirements.
A skilled presenter will adapt the presentation to suit the people that are listening. C. At the moment I’m not remarkable for the job by TNT post. I don’t have experience and I definitely don’t have any international Outline electronic and non-electronic methods for communicating business information using examples for different types of audience. The term ‘user’ in this criterion means the intended recipient of the information. Methods of written communications Today there are many ways of communicating in business situations – written and verbal, electronic and non-electronic.
The diagram below shows methods you could choose from. Letter Although they might be seen as relatively ‘old fashioned’, vast number of letters are still sent by organisations every dat. This is not only because they are simple and quick to produce but they also provide a written record of correspondence that can be useful in the event of a dispute. Memorandum This is an internal form of communication. It’s meant for short messages. The difference between a letter and a memorandum is that a memo doesn’t have a complimentary close and memos are not normally signed.
They always have a title and a lot of them use bullet points. Audience: Memos are used inside the organisation. (E-)Fax and multifunctional equipment. With a fax machine that includes more features you can print, SMS, fax through a telephone line or through Internet. Audience: Many organisations use faxes. A fax is easy to send someone a unique copy of something that is signed. Within a few second the other one receives it. Nowadays, you can also fax with your telephone or with Internet. Report A report can also be published online (electronic). All the important data and information can be summarized in a report.
Audience: Managers need to write reports for their organisations. Students need to write reports for teachers. Invoice An invoice or bill is a commercial document issued by a seller to the buyer. Audience: It’s a confirmation for the ‘recipient’. Used in business. Flow charts Diagram illustrating a process that involves a number of steps and a series of decisions. Audience: People who buy a product may find difficulties when they need to wire it. When something isn’t working you can use a flow chart. Almost for everything you can make a flow chart. Screen based communication
Communication in business increasingly uses technology and much of this is based around screens. Computer screens are used for email and Internet communications; mobile phone screens are used for text messaging; and TV screens have been used for advertising for many years but communication through TV sets is becoming increasingly interactive with new digital technology. Email Email is a powerful communication method for modern organisations. It’s quick, easy to use and very cheap. It gives the sender and the ‘user’ a written copy of the message, which is useful for reference.
Audience: Email can be a relatively informal means of communication, so it’s not suited for people who want to send someone a very formal business message. Email is often used for people that need to communicate within the organisation itself and regular customers. Email is often used by younger customers and business managers. Younger people like the informal ways of email. SMS The abbreviation stands for ‘short message service’. It’s been used in many creative ways by organisations. Audience: Short messages can be sent between employees, as a replacement for memos and email.
It can be used for different kind of audience, travelling members of staff, such as sales people, can be kept up to date with important developments. WWW The world wide web has helped to bring business and their potential customers much closer and improves Communication. It provides detailed information via websites. Audience: Recipients that find this method helpful may be the customers that have access to the World Wide Web. It’s easy to view a website 24/7 and it’s easy for business to update it. For every one that has access to the Internet, the world wide web is a very useful way to communicate.
Telephone calls These are very useful for fast communication. Modern telephone facilities can allow conference facilities so that a number of people can be involved in the same conversation. Mobile phones will increase further as the services that are available on mobile phones expands. Audience: People who need to make appointments prefer a phone call instead of other methods. Email can be a second way to let someone know what time you have an appointment. Customers find it convenient when they have had contact through a telephone conversation. Digital broadcasting
Email can be accessed, products purchased, opinions expressed and choices made at the touch of a button. Audience: Digital TV viewers and radio audiences can now communicate with the broadcast provider via interactive services. Video conferencing Video and audio communication through computer or TV screens between two or more parties usually over a broadband Internet connection using webcams. Think of ‘Skype’ Audience: For people that have meetings over the Internet. It is also used by many people that are many miles apart from each other and want to speak to each other face to face. PowerPoint presentations.
With PowerPoint you can make presentations using different kind of methods in one. You can put videos, pictures, text and sounds all together to make a presentation that fits with the audience that is watching it. It can also be a visual aid to support your verbal presentation with non-verbal communication methods. Audience: PowerPoint is used by different groups of audience. It’s used a lot by companies that are gathering. It’s used for sales, marketing etc.. work experience at all. And further I’m a student right now, I don’t have certifications. This are to much things I don’t have, so they will probably look for somebody else.